1. Rental Terms: “You” or “Renter” will refer to the person or entity renting items from Glamour & Woods, LLC (“G&W”). The rental terms (“Rental Terms”) shall be agreed upon through the reservation process and set forth in a separate agreement (collectively, with these Terms and Conditions, the “Rental Agreement”). G&W agreesto reserve, deliver and rent to Renter for Renter’s event (the “Event”), on the date mutually agreed by G&Wand Renter (the “Event Date”), the rental items (the “Rental Items”) described in detail in the rental itemslist provided to Renterseparately, and which Renter has acknowledged and agreed to in writing prior to signing the Agreement (hereinafter, “Rental Items List”). The Rental Items List will be attached to the initial invoice and may be amended only upon the mutual written consent of the parties. G&W requires a Five Hundred Dollar ($500.00) product minimum order (excluding tax and service fees) to qualify for delivery services within a 40 mile radius of the Phoenix Metropolitan area, and starting at a One Thousand Two Hundred Dollar ($1,200) product minimum order for delivery services outside of the Phoenix Metropolitan area. If you do not meet this minimum order amount in your quote process, a G&W associate will be appointed to further discuss alternative options.
2.1 Deposit. All rentals require a fifty percent (50%) down payment (the “Initial Payment”) to reserve the items on the Rental Items List. The Initial Payment is an earned fee, and includes compensation forG&W’s initial consultation and itemselection.
2.2 Renter shall pay the remaining fifty percent (50%) balance not later than seven (7) calendar days prior to the Event Date (the “Final Payment”). Cancellations by Renter less than 60 days prior to the Event Date will result in the forfeiture of the Initial Payment, which will be deemed earned by G&W. Cancellations by Renter less than seven (7) days prior to the Even Date will result in Renter being invoiced for the full balance owed, which Renter agrees to pay. Renter agrees G&W may retain any Initial Payment and Final Payment under such circumstances and, if Renter has not then paid the Final Payment, Renter shall do so within five (5) calendar days of cancellation. Any amounts not paid by Renter as and when due will accrue interest at the rate of 1.5% per month, compounded monthly (18% per annum).
2.3 Credit Cards. All credit cards transactions will incur an additional processing fee (currently 2.95%), both when an Initial Payment or Final Payment is made hereunder by credit card, and if Renter becomes entitled to a refund of any amount under this Agreement and has paid by credit card. In such event, the credit card processing fee shall be deducted from Renter’s refund, if any,.
2.4 Additional Items. Renter shall pay G&W an additionalreservation fee of fifty percent(50%) of all applicable charges if Renter adds additional or substitute Rental Items (including any additional delivery charges) (“Additional Reservation Payment”), which are subject to the availability of such Rental Items. The remaining balance of additional amounts due for additional Rental Items shall be added to the Final Payment and will be due and payable according to Section 2.1 above. G&W is under no obligation to, and shall not reserve theRentalItemsfor Renter for the Event Date, unless and untilRenter hassigned the Agreement and made the Initial Payment and the Additional Reservation Payment, if applicable.
2.5 Final Payment. If Renter does not pay the Final Payment at least seven (7) days prior to the Event Date, G&W has no obligation to deliver the Rental Items to Renter, and will result in the cancellation of this Agreement.. For the avoidance of doubt, in such case, G&W shall retain the Initial Payment and any Additional Reservation Payments received as of the date of termination, and shall have no further obligations to Renter. Such failure of Renter to timely pay the Final Payment shall be deemed a cancellation by Renter less than seven (7) days prior to the Event Date, and the provisions of Section 2.2 above shall apply to Renter’s obligation to pay G&W the Final Payment then due.
Standard White Glove Delivery fee begins at Five Hundred Dollars ($500) per truck (“Delivery Fee”). The Delivery Fee may increase or decrease depending on, but not limited to: Travel Distance, Item Specifics, On site Loading/Unloading, Restrictions, Room Flips, Additional Installation Fees, etc. G&W agrees to deliver Rental Items door-to-door only. If Renter adds or changes Rental Items, the location of the Event or requests revised delivery/retrieval dates/times from the original booking, G&W may increase the Delivery Fee. Renter shall pay fifty (50%) of any additional Delivery Fee charges upon confirmation of such changes. Specific delivery and pick up times and other relevant details (location, representative responsible for inspection, etc.) must be finalized and mutually agreed upon in writing (email to suffice) not later than seven (7) days prior to the Event Date. If G&W is required to wait more than fifteen (15) minutes at the scheduled time of delivery or pickup, Renter agrees to pay additional fees of One Hundred Fifty Dollars ($150.00) per 30 minutes per truck.
Renter (or Renter’s representative such as Event Staff) must be present at the Event site during the agreed upon time(s) and ensure G&W has full access to the premises. If Renter or Renter’s representative is not present at the time of delivery, Renter waives the right to inspect the status, condition, and quantities of Rental Items. G&W is not responsible for delay(s) caused by other parties, including providers of other rentals or services.
If an item on the Rental Item List is damaged prior to the Event Date and cannot be replaced, G&W will recommend a replacement/substitution. If no replacement/substitution is acceptable to Renter, a full refund/credit will be issued on the damaged item, which shall be G&W’s sole liability for any substituted or lack of Rental Items. G&W reserves the right to make reasonable substitutions of Rental Items, when necessary, and shall inform Renter of such substitutions prior to the Event, when possible.
6.1 Pre-Inspection. All Rental Items are delivered to Renter “as is, where is” with all faults. Renter shall inspect all Rental Items upon delivery, and must initial the delivery inventory sheet that G&W provides upon delivery. Renter may waive inspection, in which case all Rental Items will be deemed delivered in excellent condition. If Renter discovers damaged or missing Rental Items prior to the start of the Event, Renter agrees to notify G&W immediately. G&W agrees to make all reasonable attempts to provide a replacement or substitute for any damaged or missing Rental Items (not caused by Renter) prior to the Event start time, subject to the availability of such Rental Items. All damaged Rental Items remain the property of G&W and must be returned to G&W, together with all other Rental Items. 6.2 Post-Inspection. Renter agrees that it is solely responsible for any damage to the Rental Items (beyond normal wear and tear) that occur after delivery, whether caused by Renter, Renter’s guests, Event staff, or third party Event vendors. All broken or damaged items must be saved and returned to G&W. In the event any Rental Items are not returned, Renter is fully responsible for the full replacement cost thereof.
Pick up time must be established at least seven (7) days prior to the Event. If your Event runs long, additional waiting time will be charged at a rate of One Hundred Fifty Dollars ($150.00) per 30 minutes per truck. If all Rental Items are not returned by Renter on the specified date and time, Renter agrees to pay an additional late charge of twenty-five percent (25%) of the Rental Fees for the applicable items for each day of delay, until such Rental Items are returned, or up to five (5) days post their originalreturn date, after which Renter agreesto pay G&Wthe fullreplacement costfor allsuchRental Items.
Renter agreesto give G&W prompt written notice ofRenter’sintent to reschedule any EventDate and, if known, identify the new date (the “Rescheduled Event Date”). G&W cannot guarantee the availability of the Rental Items on the Rescheduled Event Date. If any or all Rental Items are available for theRescheduled Event Date,Renter may incur additionalfees for Event rescheduling (but in no event shall Renter be entitled to a refund of amounts paid). At G&W’s discretion, the Parties may enter into a separate written agreement or modify this Agreement to reflect the Rescheduled Event Date. 2
All set ups prior to 8:00 a.m. are subject to an additional fee per truck. Renter agrees to have an on-site contact person present at the Event at the agreed upon arrival time.
Renter will incur additional fees for any pick up of Rental Items after midnight. The fee is based on the number of trucks and crew needed to complete the pick-up in a timely manner. The additional fee will be provided upon request and will be written into the Agreement.
Flips and any additional movement of Rental Items once delivered may be negotiated for additional fees at the time the Agreement is written. G&W requires a minimum of 1 hour for any and all flips. To avoid injury or event delay, additional G&W crew may be needed, at an additional cost to Renter.
All rentals are subject to a mandatory five percent (5%) cleaning fee. As this is a standard fee, it does NOT cover any damages to Rental Items during your possession of them.
Rental Items are not water or wind resistant. Due to the heavy weight and delicate nature of some Rental Items, they are impossible to move without special equipment and expertise of G&W. You will be responsible for all Rental Items once left in your possession. G&W reserves the right to make a final determination on delivery and if inclement weather will affect delivery. Any changes to a rain/weather contingency plan may incur additional costs.
Any outdoor multi-day events require all G&W Rental Items be fully covered or in an enclosed area for the full rental period. Any damage to
Renter assumes liability for, and shall indemnify, defend, and hold harmless G&W, its agents, employees, officers, and assigns from and against, any and all liabilities, obligations, losses, demands, damages, injuries (including, but not limited to, bodily injury, illness and death) and claims arising from or related to the use, condition (including, but not limited to latent and other defects and whether or not discoverable by Renter or G&W), operation ownership, selection, delivery, leasing, or return of the Rental Items. The indemnities and assumptions of the liabilities and obligations herein provided for shall continue in full force and effect notwithstanding the expiration or other termination of the Agreement. In the event of any claim or action arising from or related to this Agreement between G&W and Renter, the prevailing party in any such action or proceeding shall be entitled to recover its attorneys’ fees and costs of court.
This Agreement will become effective on the date both parties sign the Agreement. This Agreement will terminate on the earliest of: (a) the date all Rental Items are returned to G&W and all payments due and payable to G&W have been received; or (b) the date a party terminates the Agreement as provided herein.